Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and RolePractice AI LLC, a Georgia limited liability company ("RolePractice," "we," "us," or "our"). We offer the Service under the name RolePractice.ai.

By accessing or using the RolePractice.ai website and application (the "Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization. If you do not agree to these Terms, do not use the Service.

2. Description of Service

RolePractice.ai provides an AI-powered sales training platform that allows users to practice sales conversations with realistic AI-generated buyer personas. The Service includes voice-based practice sessions, performance scoring, team analytics, and related features.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You must be at least 18 years old to use the Service
• One person or entity may not maintain more than one free account

4. Subscriptions and Payment

• Certain features require a paid subscription
• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms or required by law
• We reserve the right to change pricing with 30 days' advance notice
• If payment fails, we may suspend access to paid features until payment is resolved

5. Free Trial

We may offer a free trial period for new users. At the end of the trial, your account will transition to a free plan unless you subscribe to a paid plan. We reserve the right to modify or discontinue free trials at any time.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Resell, sublicense, or distribute access to the Service without our written consent
• Upload malicious content, viruses, or harmful code
• Use the Service to harass, abuse, or harm others
• Interfere with or disrupt the integrity or performance of the Service
• Record any conversation without first obtaining every consent required by applicable law from every participant, or continue recording after any participant objects
• Upload personal information about a third party unless you have a lawful basis and any required consent to do so
• Use the Service, or any output of it, to train, fine-tune, benchmark, or develop a competing AI model or service
• Generate content that impersonates a real individual or is intended to deceive
• Use the Service for legally privileged, medical, or otherwise regulated conversations without appropriate authorization

Employment and other consequential decisions

Scores, scorecards, and analytics produced by the Service are training and coaching signals. They are probabilistic, may contain errors, and are not validated assessments of professional competence or selection procedures. You agree that you will not:

• Use the Service as the sole or primary basis for any hiring, promotion, demotion, compensation, discipline, termination, or similar employment decision, in each case without meaningful human review
• Use the Service to infer any legally protected characteristic – including race, ethnicity, national origin, religion, disability, health condition, age, sex, gender identity, or sexual orientation – from voice, accent, speech pattern, or performance
• Use the Service in a discriminatory manner, or in a manner that violates employment law

Where you use the Service to evaluate personnel, you are responsible for any notice, consent, bias or impact assessment, appeal process, and accommodation required by applicable law, including laws governing automated employment decision tools.

7. Intellectual Property

The Service, including its design, features, code, and content, is owned by RolePractice AI LLC and protected by intellectual property laws. You retain ownership of content you provide (such as business information, playbooks, and questionnaire responses).

By submitting content to the Service, you grant us a limited license to use that content solely for the purpose of providing and improving the Service for you and your organization.

8. AI-Generated Content

The Service generates AI-powered buyer personas, practice scenarios, and performance feedback. This content is provided for training purposes only and should not be relied upon as professional sales advice. AI outputs may not always be accurate. We make no warranties about the accuracy, completeness, or suitability of AI-generated content.

9. SMS/Text Messaging Terms

By opting in to receive SMS/text messages from RolePractice AI LLC ("RolePractice," "we," "us"), you agree to the following terms:

1. Consent: By checking the SMS consent checkbox on our website or providing your phone number with consent to receive messages, you expressly consent to receive recurring automated text messages from RolePractice AI LLC at the phone number you provide, including marketing messages. This consent is not required to purchase any goods or services.
2. Message Types: You may receive informational messages (account updates, support responses) and marketing messages (product announcements, feature updates, promotional offers).
3. Message Frequency: Message frequency varies based on your account activity and our communications schedule. You may receive up to 10 messages per month.
4. Opt-Out: You may opt out at any time by replying STOP to any message. Upon opting out, you will receive a single confirmation message. No further messages will be sent unless you re-subscribe.
5. Help: For assistance, reply HELP to any message, email contactus@rolepractice.ai, or call 1-855-476-5324.
6. Costs: Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
7. Privacy: We do not sell, rent, or share your mobile phone number or opt-in consent information with any third parties for their marketing purposes. See our Privacy Policy for more details on how we handle your data.
8. Carrier Disclaimer: Carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier.
9. Changes: We reserve the right to modify these SMS terms at any time. Continued receipt of messages after changes constitutes acceptance of the updated terms.

For the full standalone SMS terms, see our SMS Terms page.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

Meeting recording and the AI note-taker

The Service can connect to your calendar and add an AI note-taker to a live meeting, which records and transcribes that meeting, including other participants. Recording laws vary by jurisdiction and a number of U.S. states require the consent of every party to a conversation. You are the party in the best position to know who is on a call and where they are located. Accordingly, you represent, warrant, and covenant that:

• You have the authority to connect the calendar or meeting account you use with the Service, and to add the note-taker to any meeting you invite it to
• You are responsible for determining whether recording is lawful in the jurisdiction of every participant, and you will obtain every consent required by applicable law before recording begins
• You will provide clear notice that an AI note-taker is present and recording
• You will not record any conversation where a participant has objected or withdrawn consent
• You will not conceal or misrepresent the presence, identity, or purpose of the note-taker, or present it as a human participant
• You will not use the note-taker for legally privileged, medical, financial, or other regulated or restricted conversations without appropriate authorization, or for any meeting involving minors without legally sufficient authorization

You will defend, indemnify, and hold harmless RolePractice AI LLC from and against any claim, demand, loss, or liability arising out of a recording you initiate, including any claim brought by a meeting participant under federal or state wiretap, eavesdropping, or all-party consent laws.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

We do not offer a service level agreement, uptime commitment, or service credits on self-serve plans. Service levels are available only where expressly agreed in a signed written agreement.

12. Limitation of Liability

To the maximum extent permitted by law, RolePractice AI LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the greater of (a) the amounts you paid us in the twelve (12) months preceding the claim or (b) one hundred dollars ($100). This limitation does not apply to your payment obligations or to your indemnification obligations under these Terms.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Termination

You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms or for any other reason with reasonable notice.

Upon termination, your right to use the Service ceases immediately. We may retain certain data as described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Dispute Resolution and Governing Law

Informal resolution first. Most disputes can be resolved without litigation. Before either party files a lawsuit, the party raising the dispute will send written notice to the other describing the dispute and the relief sought. Notice to us goes to contactus@rolepractice.ai and to the mailing address in Section 17. Notice to you goes to the email address on your account. Both parties will then work in good faith to resolve the dispute for a period of thirty (30) days from the date the notice is received. Neither party may commence a lawsuit until that period has elapsed, except that either party may seek injunctive relief at any time to protect its intellectual property or confidential information.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. You and RolePractice AI LLC agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Service is the state or federal courts located in Fulton County, Georgia, and each party consents to the personal jurisdiction of those courts.

17. Contact Us

If you have questions about these Terms, or to send a legal notice, please contact us at: