Privacy Policy

Last updated: April 1, 2026

1. Introduction

RolePractice.ai ("we," "us," or "our") operates the website rolepractice.ai and the RolePractice.ai application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

Account information: name, email address, and password when you create an account
Organization information: company name, industry, and business details provided during onboarding
Payment information: billing details processed securely through our third-party payment processor
Content you create: sales scenarios, questionnaire responses, and training configurations
Voice data: audio recordings during practice sessions, used solely for real-time conversation and scoring
Website URLs you provide for business profile analysis during setup

Information Collected Automatically

Device and browser information (type, operating system, browser version)
IP address and approximate location
Usage data such as pages visited, features used, and session duration
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Create and manage your account
Generate AI-powered buyer personas and training scenarios tailored to your business
Process practice sessions and provide performance scoring and feedback
Process payments and manage subscriptions
Send transactional emails (account confirmations, billing receipts, service updates)
Respond to your inquiries and provide customer support
Analyze usage trends to improve the Service
Protect against fraud and unauthorized access

4. Voice and AI Data

Our Service uses AI technology to power practice sales conversations. When you use voice features:

Audio is streamed in real time to our AI providers to generate responses and is not permanently stored by us
Conversation transcripts may be retained to provide scoring and session summaries
AI-generated feedback and scores are stored in your account for your review
We do not use your voice data to train AI models

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service providers: third-party vendors who assist in operating our Service (hosting, payment processing, AI processing, email delivery)
Within your organization: team administrators may view aggregated team performance data and user activity within their organization
Legal requirements: when required by law, regulation, or legal process
Business transfers: in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing activities
Request a portable copy of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contactus@rolepractice.ai.

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our Service. You can control cookies through your browser settings, though disabling certain cookies may limit functionality.

10. Third-Party Services

Our Service integrates with third-party providers for authentication, payment processing, and AI capabilities. These providers have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these services to function.

11. SMS/Text Messaging

When you provide your phone number and opt in to receive text messages from RolePractice AI LLC, you agree to receive SMS/text messages at the mobile number you provide. These messages may include:

Informational messages about your account, setup, and usage
Marketing messages about product updates, features, and promotions
Transactional messages such as appointment reminders and support responses

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and will no longer receive text messages from us unless you re-subscribe.

For help, reply HELP to any message or contact us at contactus@rolepractice.ai or 1-855-476-5324.

Consent to receive text messages is not a condition of purchase or use of our services. You may use RolePractice without opting in to text messages.

We do not share your mobile phone number or opt-in information with third parties for marketing purposes. Your phone number is used solely to send you the messages you have consented to receive.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and most major carriers. Carriers are not liable for delayed or undelivered messages.

For questions about our SMS program, contact us at: contactus@rolepractice.ai, 1-855-476-5324, or by mail at RolePractice AI LLC, Atlanta, GA. You can also view our full SMS Terms.

Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

RolePractice AI LLC Messaging Terms and Conditions

The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at contactus@rolepractice.ai.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read the rest of this privacy policy or contact us at contactus@rolepractice.ai.

12. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: contactus@rolepractice.ai